Saturday, 8 May 2021

Suspend HIDE information announcement immediately, shopping mall operators and retailers tell MOSTI.


                                  KLCC Suria Shopping Mall 

Suspend HIDE information announcement immediately, shopping mall operators and retailers tell MOSTI. 

Kuala Lumpur 8th May 2021 

PRESS STATEMENT – HOTSPOT IDENTIFICATION BY DYNAMIC ENGAGEMENT (HIDE) 

This press statement represents the view of the following associations representing the shopping 

mall and retail industries nation-wide in Malaysia as follows: 

 PersatuanPengurusanKompleks Malaysia (PPK) (or Malaysia Shopping Malls 

Association)http://ppkm.org.my/

 Malaysia Retailers Association (MRA)https://mra.com.my/

 Malaysia Retail Chain Association (MRCA)https://www.mrca.org.my/


We would urgently urge the Ministry of Science, Technology and Innovation (MOSTI) to immediately suspend announcing any more information derived from the Hotspot Identification by 

Dynamic Engagement (HIDE) system until clear, accurate and precise basis are accompanied 

with the information to be released. 

Closure of HIDE Premises 

Further to the press statement today by YB Dato Sri Ismail Sabri that premises listed under HIDE 

will be required to close for 3 days for sanitization, we believe that in view of the inaccurate information on the hotspot listing, this call to close for sanitization is PREMATURE and will cause 

irreversible damage to perception and business recovery and survival. This proposed closure 

should be held in abeyance until the data used in HIDE has been confirmed accurate and the hotspot locations are accurately identified. 

Appeal for Clear Information 

It is without doubt that the first release of the HIDE information have immediately and unfairly 

created more uncertainty, panic and fear. The data from Ministry of Health clearly show that the 

top 3 incidence of Covid-19 are factories (48.06 %), Community Spread (12.5%), Construction 

(11.56%) and Shopping/shop area only comprises 4.78%. Clarification needs to be accurately 

provided as to the incidence of infections between shopping malls and shopping area. 

It is obvious the HIDE information is incomplete and skewed and portray a completely different 

picture than the real situation. The information is incomplete as only those premises and 

operations that diligently comply with the SOPs and MySejahtera recording are data-mined. 

Those sectors that do not comply and blatantly flout the SOPs are not evaluated for lack of data 

and thus do not appear as a hotspot, despite being so. 

This absolutely inaccurate publication is dangerously misleading and clearly contains 

misinformation. This is tantamount to punishing those who are in compliance and hiding those 

who blatantly flout the system. If this situation persists and is not corrected urgently, it will lead to 

disobedience just like the deep discounts given to those who do not pay their fines on time, making 

a mockery of those law-abiding citizens who paid their dues on a timely basis thus making fools 

of those who are law-abiding. 

We understand the compilation of potential hotspots is based on the absolute number and 

frequency of visits by non-low risk patrons entering the location. This number could be misleading 

because non-low risk patrons who have scanned the MySejahtera as they enter would have 

already been recorded although the mall subsequently denied them entry.


Merely listing premises in isolation of supporting information is baseless and is not useful in 

curbing the spread of the disease. There must be weightage in the listing based on population, 

density, ratio of infections as a percentage of the total visitations etc. 

As the HIDE data uses information from the MySejahtera system, places and venues where 

higher incidents of patrons who are inclined more to use manual recording are automatically not 

taken into account and further distort the accuracy of the HIDE information on hotspots.Thus, 

those without records are even more risky locations and potential hotspots and these should be 

highlighted for public awareness. It would be a complete irony and a huge peril if HIDE is unable 

to identify these places, simply due to the lack of such data. Ironically, this will inadvertently direct 

and encourage the public to patronize such poorly regulated places with the misguided belief that 

these places are actually much safer. 

Malls’ Adherence to SOPs 

We wish to emphasiseand reiterate that the safety of shoppers is top priority at shopping malls 

and with all required SOPs in place including enhanced and regular cleaning and sanitisation 

measures, malls are safe places to visit. 

The earnest and diligent adherence to the SOPs at shopping malls would appear to have, 

unfortunately, back-fired and inadvertently punished the malls. We opine that the HIDE 

assessment is grossly unfair to shopping malls and retailers who have invested so much on safety 

and control and adhere closely to SOPs as determined by the authorities. 

We understand that the national infection rate is 1.3% and from our own statistics, shopping malls’ 

infection rate is significantly below the national average. 

Once again, wewould, therefore, appeal to MOSTI to announce adequately qualifiedHIDE 

information so that the public have adequate precise information to make informed judgement 

and establish their level of comfort and confidence.We continue to strongly advocate that 

comprehensive prior consultation be conducted with industry stakeholders to arrive at practical 

and effective SOPs and policies to avoid unnecessary mis-information and unwarranted negative 

impact for the industry. 

Collaboration between malls and retailers with CITF 

Together with our industry partners from Malaysia Retailers Association (MRA) and Malaysia 

Retail Chain Association (MRCA), we have also taken the initiative and pro-active step of working 

with the Covid-19 Immunisation Task Force (CITF) to collaborate with private hospitals/ doctors 

in private practice to administer vaccination to our employees and staff on-site. This will enable 

mass vaccination in the shortest possible time without loss of productivity and unnecessary 

disruptions to business operations and contribute towards the national objective of herd immunity 

urgently.

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